Refund policy
All products in our store are shipping from Korea.
Delivery Time
- In-stock items: Shipped within 3 business days after payment.
- Pre-order items: Require 7-21 business days from the order date.
- Items not marked as in-stock are considered pre-order items.
- If the order includes both pre-order and in-stock items, by default, all items will be shipped together once all items are available.
- Special arrangement: If your order contains both in-stock and pre-order items, you may contact customer service to request early shipment of in-stock items. Customer service will assist with the arrangement, but additional shipping fees may apply depending on the situation.
Out-of-stock handling
- Due to the fast turnover at Dongdaemun, items may become out of stock.
- If an item is out of stock, we will contact you via WhatsApp to arrange a replacement or refund.
- If the refund causes the order to fall below the free shipping threshold, no compensation will be provided.
-For orders paid by credit card, a 5% handling fee will be charged for refunds
Return and exchange policy
- If it is not a quality issue (buying the wrong size, color, style, etc.), no returns or exchanges will be accepted.
- Provide order number.
-Unopened buttonholes, minor exposed threads, or slight fraying are normal and common in manufacturing, not considered defects.
- Dark or red products may have slight residual dye, which is normal.
- Printed products may slightly differ from website photos due to variations in cutting positions, not considered defects.
Condition Requirements
Items may be tried on, but must show no signs of wear：
- No stains, scuffs, odors, or makeup marks.
- Never washed or altered.
- Original packaging (tags, authenticity labels, accessories) must be intact.
Shipping Costs
- Customer bears return shipping costs. Compensation available if return is due to product defects or wrong shipment.
Order confirmation
- Please carefully confirm the items you are purchasing; orders cannot be changed once confirmed.
- If there are any changes to the name, address, phone number, or other information provided at the time of purchase, please contact customer service immediately.
- The store is not responsible for any issues arising from incorrect information provided by the customer if not updated promptly.
- Please allow 1-3cm differs due to manual measurement.
Price adjustments
- To accommodate periodic promotions, some items may be sold at different prices at various stages. This is a normal price adjustment, and no price difference compensation will be provided.
Currency
- All orders are settled in Hong Kong Dollars (HKD).
Color discrepancy
- Items may appear differently due to lighting, shooting environment, or monitor brightness, which is a normal phenomenon.
Agreement to Terms
- This store holds a Business Registration Certificate.
- By making a purchase, you acknowledge that you have read, understood, and agreed to all the above terms.