Terms & Conditions
Purchase Notice
All the products on this store are shipped directly from Korea
100% Korean genuine products
Arrival time
- Ready Stock: Shipped within 3 working days after payment.
- Pre-order: Please allow 7-30 working days from the date of order placement.
- Items not marked as in stock are considered pre-order items.
- If the order includes pre-ordered and in-stock items, by default they will be shipped together after all items arrive.
- Special arrangements: If customers wish to receive ready-to-ship goods first, they can contact customer service within 24 hours after placing an order to apply for split shipments.
- Partial shipments may incur additional shipping costs (if any). The specific costs will be subject to notification from customer service.
Out of stock handling
- Due to Dongdaemun's fast change of styles, the product may be out of stock
- If the product is out of stock, we will contact the customer via WhatsApp to arrange a replacement or refund.
- If the order amount after refund does not reach the free shipping threshold, no difference or compensation will be made.
Return and Exchange Policy
- Full-priced merchandise (excluding trendy brands, underwear, swimwear, accessories and custom-made items) can be returned or exchanged within 7 days of receipt.
- Order number is required.
Product status requirements
Returned items can be tried on, but must meet the following conditions:
- Show no signs of wear: no stains, scuffs, odors or makeup residue.
- Unwashed: The product must be in new and unwashed condition.
- Keep the complete packaging: including the hangtag, anti-counterfeit label and all accessories.
Freight liability
- Return shipping costs are borne by the customer. If there is a problem with the product quality or the merchant sends the wrong goods, you can apply for shipping compensation.
Order Confirmation
- Please carefully check the items you purchased, as they cannot be changed after the order is confirmed.
- If your name, address, phone number or other information submitted at the time of purchase changes, please contact customer service immediately.
- The store is not responsible for any problems caused by incorrect information submitted by customers and failure to change it in time.
Price Adjustment
- In order to cooperate with irregular promotional activities, some products may be sold at different prices at different stages. This is a normal price adjustment and no price difference compensation arrangement will be provided.
Settlement Currency
- All orders are settled in Hong Kong dollars.
Color difference description
- The product may have color difference due to lighting, shooting environment or display brightness, which is normal.
Terms Agree
- By purchasing, you agree to all the above terms and conditions.
All products in our store are shipping from Korea.
Delivery Time
- In-stock items: Shipped within 3 business days after payment.
- Pre-order items: Require 7-30 business days from the order date.
- Items not marked as in-stock are considered pre-order items.
- If the order includes both pre-order and in-stock items, by default, all items will be shipped together once all items are available.
- Special arrangement: If your order contains both in-stock and pre-order items, you may contact customer service to request early shipment of in-stock items. Customer service will assist with the arrangement, but additional shipping fees may apply depending on the situation.
Out-of-stock handling
- Due to the fast turnover at Dongdaemun, items may become out of stock.
- If an item is out of stock, we will contact you via WhatsApp to arrange a replacement or refund.
- If the refund causes the order to fall below the free shipping threshold, no compensation will be provided.
Return and exchange policy
- Full-priced merchandise (excludes streetwear, undergarments, swimwear, accessories, and customized items) may be returned/exchanged within 7 days of delivery.
- Provide order number.
Condition Requirements
Items may be tried on, but must show no signs of wear:
- No stains, scuffs, odors, or makeup marks.
- Never washed or altered.
- Original packaging (tags, authenticity labels, accessories) must be intact.
Shipping Costs
- Customer bears return shipping costs. Compensation available if return is due to product defects or wrong shipment.
Order confirmation
- Please carefully confirm the items you are purchasing; orders cannot be changed once confirmed.
- If there are any changes to the name, address, phone number, or other information provided at the time of purchase, please contact customer service immediately.
- The store is not responsible for any issues arising from incorrect information provided by the customer if not updated promptly.
Price adjustments
- To accommodate periodic promotions, some items may be sold at different prices at various stages. This is a normal price adjustment, and no price difference compensation will be provided.
Currency
- All orders are settled in Hong Kong Dollars (HKD).
Color discrepancy
- Items may appear differently due to lighting, shooting environment, or monitor brightness, which is a normal phenomenon.
Agreement to Terms
- By making a purchase, you acknowledge that you have read, understood, and agreed to all the above terms.