Terms & Conditions
購買須知
到貨時間
- 現貨：付款後於3個工作天內寄出。
- 預訂：自下單日起計，需等待7-30個工作天。
- 商品未標明現貨狀態均視為預訂商品。
- 若訂單包含預訂及現貨商品，默認會在所有商品到貨後一併寄出。
- 特別安排:如顧客希望優先收取現貨商品，可於下單後24小時內聯繫客服申請分批發貨。
- 分批發貨可能產生額外運費（如有），具體費用以客服通知為準。
缺貨處理
- 由於東大門換款速度快，商品可能會出現斷貨情況
- 若商品缺貨，我們會通過WhatsApp聯絡顧客，安排換貨或退款。
- 若退款後訂單金額未達免運門檻，恕不補差額或賠償。
退換貨政策
- 正價商品（潮牌、內衣、泳裝、飾品及定制商品除外）可於簽收後7日內申請退換。
- 需要提供訂單編號。
商品狀態要求
退貨商品可試穿，但需符合以下條件：
- 無穿著痕跡：不得有污漬、磨損、異味或化妝品殘留。
- 未下水洗滌：商品需保持全新未洗滌狀態。
- 保留完整包裝：含吊牌、防偽標籤及所有配件。
運費責任
- 退換貨運費由顧客承擔。若因商品質量問題或商家發錯貨，可申請運費補償。
訂單確認
- 請仔細確認所購買的商品，訂單確認後無法更改。
- 購入時提交的姓名、地址、電話或其他資訊若有更改，請立即聯繫客服。
- 若因顧客提交的資訊錯誤且未及時更改導致任何問題，本店概不負責。
價格調整
- 為配合不定期優惠活動，部分商品在不同階段可能以不同價格出售，屬正常價格調動，不提供補回差價安排。
結算貨幣
- 所有訂單均以港元結算。
色差說明
- 貨品可能因燈光、拍攝環境或顯示器光暗影響而出現色差，屬正常現象。
條款同意
- 購買即表示您已閱讀、明白並同意以上所有條款。
Delivery Time
- In-stock items: Shipped within 3 business days after payment.
- Pre-order items: Require 7-30 business days from the order date.
- Items not marked as in-stock are considered pre-order items.
- If the order includes both pre-order and in-stock items, by default, all items will be shipped together once all items are available.
- Special arrangement: If your order contains both in-stock and pre-order items, you may contact customer service to request early shipment of in-stock items. Customer service will assist with the arrangement, but additional shipping fees may apply depending on the situation.
Out-of-stock handling
- Due to the fast turnover at Dongdaemun, items may become out of stock.
- If an item is out of stock, we will contact you via WhatsApp to arrange a replacement or refund.
- If the refund causes the order to fall below the free shipping threshold, no compensation will be provided.
Return and exchange policy
- Full-priced merchandise (excludes streetwear, undergarments, swimwear, accessories, and customized items) may be returned/exchanged within 7 days of delivery.
- Provide order number.
Condition Requirements
Items may be tried on, but must show no signs of wear：
- No stains, scuffs, odors, or makeup marks.
- Never washed or altered.
- Original packaging (tags, authenticity labels, accessories) must be intact.
Shipping Costs
- Customer bears return shipping costs. Compensation available if return is due to product defects or wrong shipment.
Order confirmation
- Please carefully confirm the items you are purchasing; orders cannot be changed once confirmed.
- If there are any changes to the name, address, phone number, or other information provided at the time of purchase, please contact customer service immediately.
- The store is not responsible for any issues arising from incorrect information provided by the customer if not updated promptly.
Price adjustments
- To accommodate periodic promotions, some items may be sold at different prices at various stages. This is a normal price adjustment, and no price difference compensation will be provided.
Currency
- All orders are settled in Hong Kong Dollars (HKD).
Color discrepancy
- Items may appear differently due to lighting, shooting environment, or monitor brightness, which is a normal phenomenon.
Agreement to Terms
- By making a purchase, you acknowledge that you have read, understood, and agreed to all the above terms.